Clear answers,
when you need them.
Quick help for ordering, deliveries, Express, and your Ondiway account.
How do I set my delivery address?
Add and verify an address in Account, then choose it as your primary address. We use it for delivery distance and timing.
Can I schedule an order?
At participating businesses, choose a pickup or delivery time from 30 minutes to 7 days ahead. See scheduled orders in My Orders.
Where is my order?
Open My Orders to follow each step, from merchant acceptance to delivery.
How do I get help with an order?
Open the relevant order in My Orders and choose the issue that best matches what happened. We will route it to the right team or merchant.
Can I send a package with Express?
Yes. Go to Express, choose two verified addresses, add package details, review the quote, and request a driver. You can cancel before a driver is assigned.
How does Pickup Delivery work?
Already bought something from a local business? Use Pickup Deliveryto arrange a driver collection and local drop-off. Keep your order confirmation ready so the driver can identify the package.
Why do some items need verification?
Age-restricted products require the purchaser to be present with valid government ID at delivery. Alcohol is not currently available through Ondiway.
How do I apply to drive?
Visit Drive with Ondiway to share your availability and complete the driver application. Approved applicants receive separate driver access.
How can my business join?
Send an application through Sell with Ondiway. Once approved, we send a dedicated restaurant-team invitation for your menu, hours, and storefront.
Who would you like to see on Ondiway?
Give a local business a little nudge to join.
- 1Find our pinned Instagram post
Tag your favourite restaurant, shop or business.
- 2Comment @businessname #SignupToOndiway
Let them know you want them on Ondiway.
Who can I invite?
- Restaurants & cafés
- Retail shops
- Grocery & convenience stores
- Florists
- Ghost kitchens
- Eligible home-based businesses